Car Insurance
Frequently Asked Questions
Car
What does my fire insurance cover?
Your insurance covers the loss of the structure of your property due to destruction or material damage as a direct or indirect consequence of fire, or natural hazards, among others. It indemnifies you for your walls, floors, foundations, ceilings, and all installations fixed to the structure of the building, as well as your personal property, in case they have been declared.
Will ASSA repair the damage or should I be responsible?
ASSA indemnifies the insured for the replacement value of the damaged property up to the limit of the insured sum contracted, and the repair or reconstruction of the damaged property remains under the control of our insured.
How much does my insurance pay me in the event of a claim?
The fire insurance policy pays the replacement value of the property affected or damaged by a loss covered by the policy up to the limit of the sum insured. If there is a difference between the replacement value of the described property and the sum insured, a depreciation may be applied depending on the proportion of the declared sum insured and its respective replacement value.
Does my fire insurance cover the contents of my home?
No. Your fire insurance only covers the structure and goods related to the business line of the business. To cover the contents of a home, we have the ASSAHogar product that covers furniture, appliances, clothing, and civil liability, among other coverages.
How do I file a claim?
Upon becoming aware of an event or loss that causes damage or loss of property described in the policy, try to do everything possible to avoid or diminish the damage and immediately notify ASSA or your insurance broker. Within thirty (30) calendar days following the date of loss, you must submit to ASSA the following documents:
- A written report detailing the damage and loss caused by the loss, indicating the place, date, and approximate time and circumstances under which it occurred.
- A detailed list of any other insurances covering any part of the same affected property.
- Two repair estimates by qualified persons according to the damage suffered.
- All data relating to the origin and cause of the loss or damage, and the circumstances under which it occurred and, at the request of the Company, certified copies of the proceedings carried out by the competent Judge or by any other authority that may have intervened in the investigation of the loss or of facts related thereto.
ASSA shall pay any reimbursement or indemnity within a term not exceeding thirty (30) days, counted from the date on which the Company has received to its satisfaction all the required documentation that allows it to know the basis of the claim.
What is ASSA Móvil?
ASSAMóvil is an exclusive ASSA coverage included in your auto policy at no additional cost. It provides road assistance in El Salvador 24 hours a day, 365 days a year. To request the service, just write to our Whatsapp or call us at the same number 2278-2772.
What to do after contacting ASSAMóvil?
After contacting ASSAMóvil, you can always contact your Insurance Broker, who will be in charge of advising you about the coverages and deductibles of your policy.
How will my policy renew if I file a claim?
If you have only submitted one claim during the first year of coverage, ASSA will not surcharge your premium at renewal. After the second claim is filed, ASSA reserves the right to revise the terms of your policy.
How much will the company pay me in case of total loss?
In case of a total loss, the Company will pay the actual current value of the automobile, that is, the limit of liability detailed in the particular conditions of the policy, less the depreciation and the deductible agreed upon for the affected coverage.
How is it determined that my car can be declared a total loss?
A total loss is considered when the loss or damage equals or exceeds 65% of the insured value, less the corresponding depreciation.
Will ASSA defend me against lawsuits in case of injury or damage to others?
Yes, we offer Legal Assistance, free of charge, to all policyholders who request it in writing, in traffic, criminal and civil proceedings in case of an accident in your insured automobile.
Fire
What does my fire insurance cover?
Your insurance covers the loss of the structure of your property due to destruction or material damage as a direct or indirect consequence of fire, or natural hazards, among others. It indemnifies you for your walls, floors, foundations, ceilings, and all installations fixed to the structure of the building, as well as your personal property, in case they have been declared.
Will ASSA repair the damage or should I be responsible?
ASSA indemnifies the insured for the replacement value of the damaged property up to the limit of the insured sum contracted, and the repair or reconstruction of the damaged property remains under the control of our insured.
How much does my insurance pay me in the event of a claim?
The fire insurance policy pays the replacement value of the property affected or damaged by a loss covered by the policy up to the limit of the sum insured. If there is a difference between the replacement value of the described property and the sum insured, a depreciation may be applied depending on the proportion of the declared sum insured and its respective replacement value.
Does my fire insurance cover the contents of my home?
No. Your fire insurance only covers the structure and goods related to the business line of the business. To cover the contents of a home, we have the ASSAHogar product that covers furniture, appliances, clothing, and civil liability, among other coverages.
How do I file a claim?
Upon becoming aware of an event or loss that causes damage or loss of property described in the policy, try to do everything possible to avoid or diminish the damage and immediately notify ASSA or your insurance broker. Within thirty (30) calendar days following the date of loss, you must submit to ASSA the following documents:
- A written report detailing the damage and loss caused by the loss, indicating the place, date, and approximate time and circumstances under which it occurred.
- A detailed list of any other insurances covering any part of the same affected property.
- Two repair estimates by qualified persons according to the damage suffered.
- All data relating to the origin and cause of the loss or damage, and the circumstances under which it occurred and, at the request of the Company, certified copies of the proceedings carried out by the competent Judge or by any other authority that may have intervened in the investigation of the loss or of facts related thereto.
ASSA shall pay any reimbursement or indemnity within a term not exceeding thirty (30) days, counted from the date on which the Company has received to its satisfaction all the required documentation that allows it to know the basis of the claim.
Home
How do I know if the insured sum covers the loss?
By making a thorough list of all the valuables in your residence, then determine the value of each item. Add up all the values, and the resulting total will be the amount for which you should have insured your property.
If I make improvements to my residence, would they be covered under the initial policy?
No. You must update your insured sum and inform ASSA of the improvements made to your home in order for them to be included in your policy coverage.
How is the value of my residence determined?
A minimum of 90% of the home’s replacement value is determined without considering the value of the land.
In case you do not have invoices for what is inside the residence, how would it be paid?
You must submit a quote for the same or similar item to the one that has been lost. An estimated depreciation may be applied to this amount, depending on the time and use of the asset.
How does the ambulance service work for this policy and what does it cover?
In case of a medical emergency or an accident inside your residence, call 2278-2772 and inform the operator that you are an ASSA Hogar policyholder, give him/her your policy number or the name, surname, and identity number of the policyholder and proceed with the explanation of the emergency. This service is extended to all persons living in your home.
If I file a claim, what will I be paid and will the insured property be paid as new?
If there is a difference between the replacement value of the described property and the sum insured, a depreciation may be applied depending on the proportion of the declared sum insured and its respective replacement value.
Once an incident occurs (fire, theft, flood, etc.) inside the residence, what should we do?
Call the competent authorities (PNC, Fire Department, among others). You must report the incident to ASSA and to your trusted broker for advice. ASSA will send an independent inspector/adjuster.
How do I file a claim?
- Upon becoming aware of an event that causes damage or loss of the property described in the policy, try to do everything possible to avoid or diminish the damage and immediately notify ASSA or your Insurance Broker. Within thirty (30) calendar days following the date of loss, you must submit to ASSA the following documents: A written report detailing the damages and losses caused by the loss, indicating the place, date, and approximate time and the circumstances under which it occurred.
- If you have another insurance policy covering any of the properties in your home, provide a copy of it.
- A detailed and exact inventory of the destroyed or damaged property, the value of the loss of each property, and an estimate of what would be the cost of replacing them with property of the same or similar kind, quality, or characteristics without this implying acceptance of such estimate by ASSA.
- In the case of theft with forced entry claims, we require a copy of the report filed with the corresponding authorities.
- In Civil Liability claims, we require the names and addresses of the injured persons and of the eyewitnesses and/or available witnesses.
Personal Accidents
Do Personal Accident policies have an Indisputability clause?
No, Personal Accident policies are renewable annually and do not include the Indisputability clause. This clause is exclusively used for group life and individual life insurance policies.
If I have both a Life and an Accident policy, how would I be paid for an accidental death claim?
The Life Coverage is independent of your Personal Accident policy. In the event of accidental death covered by the policy, the amount of the Life Coverage will be paid in addition to the amount of the Personal Accident policy.
How is an accident defined?
As any event that causes bodily injury to the Insured in the form of contusion or visible wound on the outside of the body (except in the case of drowning or injuries revealed by medical examination or autopsy) and which causes the death of the Insured or the loss of any of his limbs, organs or functions, provided that such event is produced, independently of the will of the Insured, by the sudden, direct and violent action of external or fortuitous causes:
- Asphyxiation or intoxication by vapors or gases or by immersion or obstruction;
- Electrocution;
- Intoxication or poisoning by ingestion of toxic substances or spoiled food consumed in public places or acquired in such a state;
- Anthrax or tetanus of traumatic origin;
- Rabies, animal bites, or insect stings and their consequences;
- Microbial infections contracted through punctures suffered in the exercise of the declared occupation;
- Attacks or aggressions personally directed against the Insured; and
- Injuries sustained by the Insured Party as a consequence of the practice of the following sports as a hobby, but not as a profession:
Athletics, basketball, baseball, bowling, hiking on trails or roads, small game hunting, cycling, rowing, sailing and/or motorized water sports on rivers and lakes, horseback riding, fencing, skiing, soccer, gymnastics, golf, field hockey, swimming, skating, fishing other than deep sea fishing, table tennis, softball, tennis, shooting in authorized shooting ranges, volleyball and water polo. Anything not mentioned in this item is not covered.
What additional coverages can my policy have?
- Funeral expenses in case of death
- Coverage of medical expenses incurred in case of accident
- Total and Permanent Disability
- Daily income in case of hospitalization.
What do I have to do to change beneficiaries?
If you wish to make a change of beneficiaries, you may do so by contacting your insurance broker or at our offices. You must complete the corresponding form for change of beneficiaries; this form is available at our branches and website.
What kind of modifications can I make over the phone?
You will be able to modify the following data by telephone: your address, telephone number, and email address.
If you have several months without paying your policy and want to reactivate payments, what should you do?
Contact your insurance broker or call us at 2133-9600 to find out the status of your policy and how to reactivate it.
Other
What happens if I am late in paying my policy?
If the amount owed exceeds the grace period of 30 days, the policy coverage is suspended, and if the amount owed exceeds a period of 120 days, the insurer may terminate the coverage; in the event of a loss occurring with the policy canceled for lack of payment, the insurance company is under no obligation to cover it. In an accident, the insured will have to respond with his assets for possible damages since he does not have the protection of an insurance policy.
How can I pay for my insurance?
Different payment channels are available. The insured can pay through:
- Collectors (Banks, PuntoXpress, AKI Agencies).
- Through Online Banking through the NPE.
- Online payment
- At ASSA offices
- Authorizing automatic debit.
What should the beneficiary do in the event of the insured’s death?
In case of the death of the insured, the family members must notify the human resources of their company so that said area, either directly or through their broker, notifies the Company at [email protected], through which the checklist of documentation that the beneficiary must present is provided.
Where can I check the status of my claim?
Through the insurance advisor and directly through the company by reaching the following addresses:
Damage Claims: [email protected]
Auto Claims: [email protected]
Personal Claims: [email protected]
